Shipping policy

Bismillah-ir-Rahman-ir-Rahim

Hum apne business mein amanat, sachai aur insaf ko bunyadi usool samajhte hain. Hum customer tak parcel safely pohanchane ke liye best possible system use karte hain.

1. Delivery System

Pakistan mein third-party courier companies kabhi kabhi:

  • Delay karti hain
  • Fake delivery remarks laga deti hain
  • Handling issues create karti hain

Is liye hum ne apni delivery system ko improve kiya hai:

📦 Rawalpindi, Islamabad aur Wah Cantt (select areas Lahore)
Hum apne trusted private riders / in-house delivery system ke zariye delivery karte hain.

🚚 Baqi Pakistan (other cities)
Standard courier services (3rd party companies) ke zariye delivery hoti hai.

2. Delivery Time

  • Rawalpindi / Islamabad / Wah Cantt / selected Lahore areas: 1–2 working days
  • Other cities in Pakistan: 2–5 working days (courier dependent)

Delivery time situation, weather aur logistics ke mutabiq change ho sakta hai.

3. Order Processing Time

  • Orders 24 hours ke andar process kiye jate hain
  • Order confirm hone ke baad dispatch start hota hai

4. Cash on Delivery (COD)

  • COD available hai
  • Customer payment delivery ke waqt karta hai
  • COD sirf verified orders par applicable ho sakta hai

5. Shipping Charges

  • Shipping charges order aur location ke mutabiq apply ho sakte hain
  • Checkout par final charges clearly show kiye jate hain
  • Kisi hidden fee ka concept nahi hai

6. Tracking System

  • Courier shipments ke liye tracking number provided hota hai
  • Private rider deliveries ke liye WhatsApp updates di jati hain

7. Delivery Responsibility

Hum apni taraf se:

  • Parcel properly packed karte hain
  • Dispatch time pe bhejte hain
  • Tracking/update provide karte hain

Lekin third-party courier cases mein:

  • Delay
  • Misrouting
  • External handling issues
    humare control se bahar ho sakte hain

Is liye hum hybrid system (courier + private riders) use karte hain taake reliability improve ho.

8. Missed Delivery / Incorrect Address

Agar:

  • Customer available na ho
  • Address ghalat ho
  • Ya courier access na ho

to re-delivery ya return situation ho sakti hai.

9. Islamic Principle (Amanat aur Insaf)

Hum is baat ke paband hain ke:

  • Har parcel amanat hai
  • Kisi ka haq zaya na ho
  • Na seller aur na buyer ko nuksan diya jaye
  • Har transaction mutual razamandi aur transparency par ho

10. Contact Information

Kisi bhi shipping issue ke liye rabta karein:

📧 info.iressa@gmail.com
📞 0334-4554635