Refund policy

Bismillah-ir-Rahman-ir-Rahim

Hum apne business mein sachai (sidq), insaf (adl), aur clear agreement (taraadi) ko bunyadi usool samajhte hain. Har transaction dono parties ki razamandi aur amanat ke usool par hota hai.

---

1. Return Ka Haq (Khiyar-ul-Ayb)

Islamic principles ke mutabiq customer ko return ka haq sirf in cases mein diya jata hai:

• Product defective ya damaged ho
• Wrong item deliver hua ho
• Product description se clearly mismatch ho (misrepresentation)

---

2. Return Time Period

• Return request delivery ke 3–7 din ke andar submit karni hogi
• Is ke baad requests accept nahi ki jayengi

---

3. Product Condition

Return ke liye zaroori hai ke:

• Product unused ho
• Original packing, tags aur condition intact ho
• Kisi bhi qisam ka damage ya alteration na ho

---

4. Refund Policy

• Returned product receive aur verify hone ke baad refund process hoga
• Refund Same working days mein complete kiya jayega
• Refund same payment method ya mutually agreed method se diya jayega

---

5. Exchange Policy

Agar product defective ya wrong ho, to:

• Hum exchange provide karenge (stock availability ke mutabiq)

---

6. Non-Return Cases

Clear aur fair dealing ke usool ke mutabiq:

• Change of mind ya pasand na aana return mein shamil nahi hoga
• Used ya damaged products accept nahi kiye jayenge
• Clear product description ke bawajood misunderstanding return basis nahi hogi

---

7. Islamic Business Principle

Hum is baat ke paband hain ke:

• Har transaction mein transparency ho
• Kisi bhi customer ka haq na mara jaye
• Na seller aur na buyer ko nuksan diya jaye
• Har deal mutual razamandi par ho

---

8. Contact Information

Agar kisi order se related masla ho to hum se rabta karein:

📧 Email: info.iressa@gmail.com
📞 WhatsApp: 0334-4554635