Frequently Asked Questions

1. How long does delivery take?

Standard delivery within Pakistan usually takes 3–5 business days after your order has been processed.

2. How long does it take to process my order?

Orders are usually processed within 1–2 business days after order confirmation.

3. Do you offer Cash on Delivery (COD)?

Yes, Cash on Delivery may be available for eligible orders and locations. Available payment options will be shown during checkout.

4. How can I track my order?

Once your order is shipped, tracking information may be provided where available. You can use the tracking details to check your shipment status.

5. Can I cancel my order?

You may contact us as soon as possible if you want to cancel your order. However, cancellation may not be possible once the order has been processed or shipped.

6. Do you accept returns?

Yes. iRessa offers a 7-day return policy, subject to the conditions mentioned in our Return & Refund Policy.

7. What if I receive a damaged or wrong product?

Please contact us within 48 hours of receiving your order. We may request clear photos or a short video of the product so we can review the issue and provide an appropriate solution.

8. Can I exchange a product?

Exchanges may be available depending on the product and reason for the exchange. Please contact our support team before sending the product back.

9. What condition must a returned product be in?

Returned products should generally be unused, undamaged, and in their original condition and packaging where applicable.

10. How will I receive my refund?

If your return is approved, the refund will be processed using the applicable refund method. Processing time may vary depending on the payment method.

11. What happens if I provide the wrong address or phone number?

Please carefully check your delivery information before placing your order. Delivery issues caused by incorrect or incomplete information provided by the customer may result in additional delivery charges.

12. How can I contact iRessa?

You can contact us through email or WhatsApp.

Email: info.iressa@gmail.com

WhatsApp: +92 334 4554635

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